SERVICES
- Environment management (storage, backup, data centers, servers, routers; security, wireless and telephony, structured cabling, etc.);
- IT inventory management;
- Relocation of parts, equipment and data centers;
- Percal technical support (for customers without a maintenance contract).
- Rollout (team trained to perform moves and mirrors);
- Field Services (availability of technicians throughout Brazil; SLAs tailored to the needs of our customers);
- Body Shop (allocation of specialized services).
- There is an amazing evolution in the field of information technology, in this promising scenario the IT department is no longer just a technical support for companies without neglecting its real need, but the transformations it undergoes and how it moves towards the integration of sectors and the company’s operations is gaining importance in decision making and in achieving business goals.
- Today, the relationship between IT and results is becoming closer as the sector is no longer seen as just a cost, but as key to the continuity of the business.
- The IT department has taken on the responsibility of innovation, and it is clear that it is no longer enough to just be available for employee requests for hardware maintenance.
- Companies have demanded a bolder attitude, with the presentation of solutions, visualization of new products, services, technologies or business models that can have a positive impact on financial results.
The technology field is constantly changing due to the large amount of information and different technologies on the market. No IT professional can be an expert in all areas of IT. Therefore, although most professionals know a little about different technologies, they may specialize in few or only one of these technologies.
For this reason, outsourcing has superior performance as it has professionals from all fields to serve with excellence. When it comes to improving the processes of an institution, the IT department is directly involved since most of the operations carried out today go through some of the information technologies in one way or another.
Thus, the IT department is part of the structure that supports the operations of any company, as the absence of these services has a direct impact on the business.
Outsourcing IT services is beneficial as it is more reliable and cost effective than normal contracting. For example, most services can be provided remotely, which reduces the cost of having a professional on site, and it is also possible to guarantee the desired results through a contract.
- On-site technical support can make the difference between uptime and downtime for your operation. Access to technician expertise can help you with unplanned downtime, but more importantly, it can help you optimize your axis control system and plan more efficient maintenance schedules. From system commissioning to troubleshooting, on-site support is available when you need it.
